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Habit 4 Flashcards

QuestionAnswer
What does it mean to “make a deposit” in someone’s emotional bank account? Small acts of kindness, set clear expectations, apologize and forgive
What are the 7 key active listening skills? 1. Be attentive 2. Ask open-ended questions 3. Ask probing questions 4.request clarification 5. Paraphrase 6. Be attuned to and reflect feelings 7. Summarize
Define Think Win-Win This is a character-based for human interaction and collaboration.
Is this habit a cooperative or competitive environment? Cooperative, win-win is a mutual mindset for everyone benefiting from the situation
What was doctor Covey’s quote? “In the long run, if it isn’t a win for both of us, we both lose. That’s why win-win is the only real alternative in interdependent realities.“
Created by: Samanthaaaa.k
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