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Habit 4 Study Guide

Think Win-Win

QuestionAnswer
How can I build effective relationships? By working with people for their benefit as well as mine.
Win-Lose High on courage, low on consideration; always trying to get ahead of other people or be better than them.
Lose-Win Low on courage, high on consideration; insecurity leads to saying 'yes' too much and not sticking up for yourself.
Lose-Lose If you can't win, nobody can; you get revenge. You envy, criticize, and bring others down with you.
Win-Win or No Deal Balancing courage and consideration; how to help others feel good as well as yourself and create great relationships.
Makes it easier to make new friends and build strong relationships by: Depositing kindness and helpfulness into other peoples Emotional Bank Account
Withdrawal from the Emotional Bank Account When something is done that hurts the relationship.
Deposit in the Emotional Bank Account When you do something that uplifts the relationship.
Find out what an emotional deposit looks like for the other person What you think is a deposit in your mind may be a withdrawal in another's mind.
Do Small Acts of Kindness Put yourself out there for others in kind ways: a smile, hello, introduction, or personal share. Withdrawal is to be unkind, discourteous, and disrespectful.
Keep Promises Nothing disrupts the trust and the EBA more than withdrawals like breaking or not following through on promises, and lying.
Keep Confidences When someone shares a secret with you in confidence, keep it that way---between you two.
Be Loyal to the Absent Avoid gossiping or back-biting; instead speak up for others, especially when they aren't present.
Set Clear Expectations Don't leave things fuzzy: follow through on what is expected.
Apologize If you are wrong, admit it now instead of waiting. Making excuses instead of reconciling is a huge withdrawal.
Forgive Learn to forgive and forget, so you aren't left feeling resentful, or hurting yourself in the same ways.
Created by: mickey_buck
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