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Habit 4 Study Guide
Think Win-Win
| Question | Answer |
|---|---|
| Balance Courage and ________. | Consideration |
| I can build effective relationships with people by _____________ as well as my own. | working for their benefit |
| Win-Lose: | High on courage and low on consideration. Example: "I'm going to beat you no matter what." |
| Lose-Win: | Low on courage and high on consideration. Example: "I always get stepped on." |
| Lose-Lose: | If you can't win, nobody wins. You get revenge. Example: " If I'm going down, you're going down with me." |
| Unless other people win,_____. | you don't truly win |
| Win-Win or No Deal: | You're ready to walk away before someone loses-including yourself. Example: "We're going to win together." |
| Make deposits in other people's ______ Bank Accounts. | Emotional |
| I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make ____________ and build strong relationships. | new friends |
| If making a new friend or keeping an old one, think about your _______ as a bank account in which you make deposits and withdrawals, but in this case, the deposits and withdrawals are emotional. | relationship |
| Find out what a deposit is for the other person. | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out. |
| Do small acts of kindness. | Deposit- treat people with kindness. Withdrawal- be unkind, discourteous, and disrespectful. |
| Keep promises. | Big withdrawal- lies or broken promises, you break trust. |
| Keep confidences. | When someone shares something with you in confidence, keep it the way. |
| Be loyal to the absent. | Avoid gossip or backbiting. |
| Set clear expectations. | Don't leave things fuzzy. Then follow through on what's expected. |
| Apologize. | If you're i the wrong admit it now. Making excuses instead of making things better turns into an even bigger withdrawal. |
| Forgive. | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
| A _________ is only a deposit if the other person sees it as one. | deposit |
| I can take one or more deposits to make up for one _________. | withdrawal |
Created by:
krystalgonzles
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