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Habit 4

Think Win-Win, The Habit of Mutual Belief

QuestionAnswer
What is the Main Point of Module 11? I Can Build effective relationship with people by working for their benefit as well as my own.
Define Win-Lose. High in courage but not high on consideration, always trying to use others to only better yourself and be better than them.
Define Lose-Win. Low on courage and high on consideration, insecure and easily taken advantage of, not sticking up for yourself.
Define Lose-Lose. If you can't win, nobody wins, you choose revenge. Envy and criticize other people.
Define Win-Win or No Deal. Balanced courage and consideration, winning together.
What are the two principles of Win-Win or No Deal people live by? Courage and Consideration
What does it mean to be a doormat? Letting people's decisions control what you do and have them walk all over you.
What is the main point of Module 12? I can make deposits of kindness and helpfulness into other people Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships.
Describe a relationship as a bank account. When you do something to help the relationship that is a deposit, when you do something that hurts the relationship it is a withdrawal.
What are7 ways to "Deposit" in a relationship. -Do small acts of kindness -Keep Promises -Keep Confidence -Be loyal to the Absent -Set Clear Expectations -Apologize -Forgive
What are two rules to remember when making a deposit in the Emotional Bank Account? 1. A deposit is only a deposit if the other person sees it as one 2. It can take one or more deposits to make up for one withdrawal
Created by: ogremeggan
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