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habit 4 study guide

flash card method; psychology for success

TermDefinition
think win-win the habit of mutual benefits
module 11 balance courage and consideration
main point building effective relationships with people by working for their benefit while you are working for your own benefit
see, do, get. see- its possible to win in such a way that others can win too. do- balance courage and consideration. make deposits in the emotional bank account. get- more wins in life and better relationships
win-lose high on courage and low on consideration- always trying to get ahead of others or be better than other people
lose-win low on courage and high on consideration- youre insecure and not brave enough to stick up for yourself
lose-lose if you cant win, nobody wins- you envy and criticize others
win-win win-win or no deal- ready to leave before someone loses, including yourself . balance courage and consideration
module 12 make deposits in other peoples emotional bank account (EBA)
main point key to making friends is to deposit acts of kindness and helpfulness in their EBA and avoid making withdrawals
deposit something that helps the relationship
withdrawal something that hurts the relationship
find out what a deposit is for the other person what you think might be a deposit might be a withdrawal
do small acts of kindness a second deposit is to treat people with kindness the opposite- is the withdrawal- is to be unkind
keep promises nothing bankrupts the EBA faster than a broken promise
keep confidences when someone shares something with you in confidence you keep it that way
be loyal to the absent avoid gossiping or backbiting
set clear expectations dont leave things fuzzy
apologize if youre in the wrong admit it now, dont wait
forgive learn to forgive and to forget so that you dont keep hurting yourself the way you were hurt
the two rules 1. a deposit is only a deposit if the other person sees it as a deposit 2. it can take one or more deposits to make up for one withdrawal
Created by: spalacios1
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