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habit 4 study guide
flash card method; psychology for success
Term | Definition |
---|---|
think win-win | the habit of mutual benefits |
module 11 | balance courage and consideration |
main point | building effective relationships with people by working for their benefit while you are working for your own benefit |
see, do, get. | see- its possible to win in such a way that others can win too. do- balance courage and consideration. make deposits in the emotional bank account. get- more wins in life and better relationships |
win-lose | high on courage and low on consideration- always trying to get ahead of others or be better than other people |
lose-win | low on courage and high on consideration- youre insecure and not brave enough to stick up for yourself |
lose-lose | if you cant win, nobody wins- you envy and criticize others |
win-win | win-win or no deal- ready to leave before someone loses, including yourself . balance courage and consideration |
module 12 | make deposits in other peoples emotional bank account (EBA) |
main point | key to making friends is to deposit acts of kindness and helpfulness in their EBA and avoid making withdrawals |
deposit | something that helps the relationship |
withdrawal | something that hurts the relationship |
find out what a deposit is for the other person | what you think might be a deposit might be a withdrawal |
do small acts of kindness | a second deposit is to treat people with kindness the opposite- is the withdrawal- is to be unkind |
keep promises | nothing bankrupts the EBA faster than a broken promise |
keep confidences | when someone shares something with you in confidence you keep it that way |
be loyal to the absent | avoid gossiping or backbiting |
set clear expectations | dont leave things fuzzy |
apologize | if youre in the wrong admit it now, dont wait |
forgive | learn to forgive and to forget so that you dont keep hurting yourself the way you were hurt |
the two rules | 1. a deposit is only a deposit if the other person sees it as a deposit 2. it can take one or more deposits to make up for one withdrawal |