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Habit 4

Think Win-Win

TermDefinition
Win-Lose You can't win without others losing Low in consideration, high in courage
Lose-Win Permanent victim mentality Low in courage, high in consideration
Lose-Lose If you can't win, nobody else can Low in courage and consideration
Win-Win or No Deal Everybody wins, or we walk away before anybody loses High in both consideration and courage
Do Small Acts of Kindness Treating people with kindness is a deposit into their EBA
Keep Promises Fastest way to bankrupt an EBA is to go back on promises
Keep Confidences Don't betray a person by spilling the beans about what they came to you for and embarrass them
Be Loyal to the Absent Don't talk behind backs, Stick up for those that aren't around to defend themselves
Set Clear Expectations Don't leave anything fuzzy or beat around the bush. Be open and honest
Apologize Admit when you are wrong
Forgive Don't let yesterday hold your tomorrow hostage. Forgive to keep moving forward
Created by: 7033597966654169
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