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Habit 4
Think Win-Win
Term | Definition |
---|---|
Win-Lose | The thought process of not being able to win unless other people lose (high on courage and low on consideration). |
Lose-Win | The thought process of having a permanent victim mentality. The person is always looking for sympathy because the are insecure (low on courage and high on consideration). |
Lose-Lose | The thought process of if you cant win, nobody can win. This person likes to get revenge and they envy/criticize others. (low on courage and low on consideration). |
Win-Win | The thought process of being able to walk before somebody else loses (a healthy balance of courage and consideration). |
Making deposits of kindness into other people's Emotion Bank Accounts can... | make it easier to make new friends and build stronger relationships. |
What are seven ways you can make deposits into someone's EBA? | Doing small acts of kindness, keeping promises, keeping confidences, being loyal to the absent, setting clear expectations, apologizing, and forgiving. |
What are the two rules to remember about making deposits in the Emotional Bank Account? | 1) A deposit is only a deposit if the other person sees it as one. 2) It can take one or more deposits to make up for one withdraw. |