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Habit 4
Think Win-Win
Question | Answer |
---|---|
What is win-lose ? | You cant win unless other people lose. You're proud. |
What is lose-win? | Not being brave enough to stick up for your self and letting people control you. |
What is lose-lose? | If you can't win then you don't allow anyone else to win. |
What is win-win or no deal? | Winning together. |
What is an EBA? | An emotional bank account for relationships. |
What is a withdrawal from an EBA? | Something that hurts the relationship. |
What is a deposit in an EBA? | When you do something that helps the relationship. Small acts of kindness, keeping promises, keep confidences, being loyal to the absent, set clear expectations, apologize, and forgive. |