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Habit 4 Study Guide

QuestionAnswer
What is Habit 4? Think Win-Win
Lose-Win high in consideration, low in courage
Lose-Lose low in courage and consideration
Win-Lose low in consideration, high in courage
Win-Win or No Deal high in courage and consideration
What is an EBA? Emotional Bank Account
What are the 7 ways to make "deposits" into someone's EBA? Do small acts of kindness, Keep Promises, Keep Confidences, Be Loyal to the Absent, Set Clear Expectations, Apologize, Forgive
What is the first step to succeed in Habit 4? Balance courage and consideration
What is the second step to succeed in Habit 4? Make deposits in other people's EBAs
EBA withdrawal When you do something that hurts the relationship
EBA deposit When you do something that helps the relationship
Habit 4 principles: See It's possible to win in such a way that others can win too
Habit 4 principles: Do Balance courage and consideration, make deposits in other people's EBAs
Habit 4 principles: Get More "wins" in life and better relationships
Created by: LTpaige
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