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Chapter 7 Vocab
PrinBMF
| Term | Definition |
|---|---|
| Goal | Something to be achieved in a specific period of time |
| Policy | Outlines how company decisions are made |
| Procedure | Describes how tasks should be completed |
| Chain of Command | Authority structure in a company from the highest to the lowest levels |
| Organization Chart | Diagram that shows the structure of an organization |
| Organizational Chart | Diagram showing how each employee position within a company interacts with others in the chain of command. |
| Management | Process of controlling and making decisions about a business |
| Top Management | Consists of a company's board of directors, president, and other high-ranking managers |
| Middle Managment | Consists of a company's division managers and department heads |
| First-Line Management | Level of management that coordinates and supervises the activities and duties of employees |
| Plan | Outline of the actions needed to accomplish a goal |
| Strategic Plans | Created for the long-term goals of an organization |
| Tactical Plans | Developed for the short-term goals of a company |
| Organizing | Coordination of activities and resources needed to reach its goals. |
| Staffing | Process of recruiting, hiring, training, evaluating, and compensating employees |
| Leading | Process of influencing others to work toward common goals |
| Controlling | Continuous process of evaluating the progress in reaching goals and making corrections to plans, when necessary |
| SMART goal | Goal that is Specific, Measurable, Attainable, Realistic, Timely |
| Time Management | Practice of organizing time and work tasks to increase personal efficiency |
| Interpersonal Skills | Skills that help people communicate and work well with each other |
| Critical-Thinking Skills | Ability to analyze a situation, interpret information, and make reasonable decisions |
| Verbal Skills | Ability to communicate effectively using spoken or written words. |
| Nonverbal Skills | Ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude |
| Listening Skills | Ability to hear what a person says and understand what is being said |
| Collaboration Skills | Skills that enable individuals to work with others to achieve a common goal |
| compromise | Give up an individual idea, or part of an idea, so that the group can come to a solution |
| Team | Group of two or more people working together to achieve a common goal |
| Teamwork | Cooperative efforts by individual team members to achieve a goal |
| Conflict Management | Process of recognizing and resolving team disputes in a balanced and effective way. |
| Negotiation | When individuals involved in a conflict come together to discuss a compromise |
| Mediation | Process in which a neutral person meets with each side of a negotiation in an attempt to find a solution that both sides will accept |
| Conflict-resolution Skills | Skills required to resolve a situation that could lead to hostile behavior |
| Personal Information Management | System used to acquire, organize, maintain, retrieve, and use information |
| Operational Plans | Designed to reach the day-to-day goals of a business |
| Contingency Plans | Backup plans that outline alternative actions that can be taken if the organization’s other plans are unsuccessful |
Created by:
bwilber