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PrinBMF

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Term
Definition
Goal   Something to be achieved in a specific period of time  
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Policy   Outlines how company decisions are made  
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Procedure   Describes how tasks should be completed  
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Chain of Command   Authority structure in a company from the highest to the lowest levels  
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Organization Chart   Diagram that shows the structure of an organization  
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Organizational Chart   Diagram showing how each employee position within a company interacts with others in the chain of command.  
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Management   Process of controlling and making decisions about a business  
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Top Management   Consists of a company's board of directors, president, and other high-ranking managers  
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Middle Managment   Consists of a company's division managers and department heads  
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First-Line Management   Level of management that coordinates and supervises the activities and duties of employees  
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Plan   Outline of the actions needed to accomplish a goal  
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Strategic Plans   Created for the long-term goals of an organization  
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Tactical Plans   Developed for the short-term goals of a company  
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Organizing   Coordination of activities and resources needed to reach its goals.  
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Staffing   Process of recruiting, hiring, training, evaluating, and compensating employees  
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Leading   Process of influencing others to work toward common goals  
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Controlling   Continuous process of evaluating the progress in reaching goals and making corrections to plans, when necessary  
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SMART goal   Goal that is Specific, Measurable, Attainable, Realistic, Timely  
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Time Management   Practice of organizing time and work tasks to increase personal efficiency  
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Interpersonal Skills   Skills that help people communicate and work well with each other  
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Critical-Thinking Skills   Ability to analyze a situation, interpret information, and make reasonable decisions  
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Verbal Skills   Ability to communicate effectively using spoken or written words.  
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Nonverbal Skills   Ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude  
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Listening Skills   Ability to hear what a person says and understand what is being said  
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Collaboration Skills   Skills that enable individuals to work with others to achieve a common goal  
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compromise   Give up an individual idea, or part of an idea, so that the group can come to a solution  
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Team   Group of two or more people working together to achieve a common goal  
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Teamwork   Cooperative efforts by individual team members to achieve a goal  
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Conflict Management   Process of recognizing and resolving team disputes in a balanced and effective way.  
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Negotiation   When individuals involved in a conflict come together to discuss a compromise  
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Mediation   Process in which a neutral person meets with each side of a negotiation in an attempt to find a solution that both sides will accept  
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Conflict-resolution Skills   Skills required to resolve a situation that could lead to hostile behavior  
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Personal Information Management   System used to acquire, organize, maintain, retrieve, and use information  
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Operational Plans   Designed to reach the day-to-day goals of a business  
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Contingency Plans   Backup plans that outline alternative actions that can be taken if the organization’s other plans are unsuccessful  
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Created by: bwilber