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Habit 4 Study Guide

Think Win-Win

TermDefinition
How are effective relationships built with people? By working for their benefit as well as yours.
Win-Lose Not being able to win unless someone else loses. Always trying to get ahead of others or be better than other people.
Lose-Win Always saying "yes" too fast, easily being taken advantage of, and burying a lot of feelings. Never stick up for yourself.
Lose-Lose Putting other people down, even yourself. You envy and criticize others.
Win-Win or No Deal Balancing courage and consideration in order to make others feel good as well as yourself.
How can you make new friends and build stronger relationships? Make deposits of kindness and helpfulness into other people's Emotional Bank Accounts (EBAs).
What counts as a deposit? When you do something that helps the relationship.
What counts as a withdrawal? When you do something that hurts the relationship.
Why should you find out what a deposit is for other people? Depending on the person, the meaning of a deposit can vary. What you think is a deposit may be a withdrawal in their mind.
What's a second deposit you could do? Treat people with kindness, not only just in person, but online.
What bankrupts the EBA the fastest, even if you have a huge balance? Breaking a serious promise. Always keep your promises.
Keep Confidence When being shared something in confidence, keep it that way.
Be Loyal to the Absent Avoid Gossip or backbiting.
Set Clear Expectations Don't leave things fuzzy.
Apologize If you're in the wrong. admit it now instead of making excuses.
Forgive Forgive and forget so you don't keep hurting yourself the way you were hurt.
Created by: anna_17
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