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Habit 4 Study Guide

Think Win-Win

TermDefinition
Win-Lose Low in consideration and high in courage. unsympathetic, inconsiderate, unkind.
Lose-Win Hight in consideration but low in courage. Eager to please and reluctant to stand up for oneself.
Lose-Lose You're low in courage and consideration. don't care if other people lose nor do you stand up for yourself.
Win-Win or No Deal Ready to walk away before someone loses including yourself.
Deposits Doing something to help build a relationship or friendship.
Withdrawals Doing something that harms your relationship or friendship.
Small Acts of Kindness Doing things out of kindness.
Keeping Promises Following through on what's expected, make good on your word.
Keeping Confidences Someone sharing something with you in confidence.
Being Loyal to the Absent avoiding gossiping or backbiting.
Setting Clear Expectations Not leaving things fuzzy, following through on what's expected.
Apologize When you're wrong, you're admitting it.
Forgive Learning to forgive and to forget.
Created by: arowe5
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