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Habit 4 Study Guide

Question/TermAnswer
How can you build effective relationships? By working for their benefit as well as your own.
Win-Lose Your always trying to get ahead of others or be better than other people.
Lose-Win You are not brave enough to stick up for yourself.
Lose-Lose If you can't win, nobody can.(Revenge)
Win-Win or No Deal You are ready to walk away before you or someone else loses.
Low Courage and Low Consideration Lose-Lose
Low Courage and High Consideration Lose- Win
High Courage and Low Consideration Win-Lose
High Courage and High Consideration Win-Win or No Deal
By depositing kindness and helpfulness into people's emotional bank account, you accomplish what ? You build new friendships and strong relationships
Should you find out what the kind of deposit is for another's person emotional bank account? YES or NO? YES
How to do small acts of kindness? By introducing yourself to your classmates and instructors.
What damages the emotional bank account a lot? Not keeping your promises
Does apologizing and forgiving benefit the emotional bank account? YES
Define Setting Clear expectations Don't leave things fuzzy .
What does it mean to be loyal to the absent ? Do not gossip or bad mouth someone behind their back.
Define Keep Confidences If someone is speaking with you in confidence, keep it that way
Created by: hector2003
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