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Habit 4
Think Win-Win
| Question | Answer |
|---|---|
| Win-Win | It's a basic principle of successful living: unless other people win with you, you don't truly win. |
| Win-Lose | If you're high on consideration, you're always trying to get ahead of others or be better than other people |
| Lose-Win | If you're low on courage and high on consideration you're insecure. |
| Lose-Lose | If you can't win, nobody wins. You get revenge. You envy and certainly not others. |
| Win-Win or No Deal | You're ready to walk away before someone loses, even yourself. Balancing courage and consideration is the way to help others feel good, and yourself to feel good. |
| Deposits emotion | When you do something that helps the relationship |
| Withdrawal emotion | When you do something that hurts the relationship |
| Do small acts of kindness/Opposite | Deposit-Treating people with kindness. Withdrawal- To be unkind, discourteous, and disrepectful. |
| Keep promises | Nothing breaks up a EBA faster-even if the account has a huge balance- then to break a promise. |
| Keep confidences | When someone shares something with you in confidences, keep it that way. |
| Be loyal to the absent | Avoid gossiping and backbiting. If you bad-mouth someone, the people listening to you may wonder if you're doing the same to them behind their backs. |
| Set clear expectations | Don't leave things fuzzy. Follow up with is expected. |
| Apologize | If you are wrong, admit it now. Don't wait. |
| Forgive | Learn to forgive and forget so that you don't keep hurting yourself the way you were hurt. |