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Habit 4
Think Win Win
Question | Answer |
---|---|
I will build an effective relationships with people by working.___ ___ ______ __ ___ __ __ ____ | For their benefit as well as my own |
If other people don't win with you | your not really winning |
Win-Lose | "I'm going to beat you no matter what." |
Lose-Win " | "I always get stepped on." |
Lose-Lose | "If I'm going down, you are going down with me." |
Win-Win or No Deal | "We are going to win together." |
I can make deposits of kindness and helpfulness into other people's ___________ _________ _________. | "Emotional Bank Accounts or EBA" |
its called __________: when you do something that helps the relationship? | Deposit |
Its called _________: when you do something that hurts the relationship? | Withdrawal |
Take small acts of _________ every day | Kindness |
A second deposit is to _____ ____ ____ ____. | Treat people with kindness |
A second withdrawal is to ____ ____. | Be unkind |
What is it called when you bankrupts the EBA? | Breaking promises |
Keep Confidences | When someone shares something with you in confidence, keep it that way. |
Be loyal to the absent | Avoid gossiping or backbiting |
Set clear expectations | Do not leave things fuzzy |
Apologize If you are in the wrong, | Done for yourself and not others |
Forgive | Learn to forgive but never forget, so that you do not keep hurting yourself the way you were hurt. |