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Habit 4

Think Win Win

QuestionAnswer
I will build an effective relationships with people by working.___ ___ ______ __ ___ __ __ ____ For their benefit as well as my own
If other people don't win with you your not really winning
Win-Lose "I'm going to beat you no matter what."
Lose-Win " "I always get stepped on."
Lose-Lose "If I'm going down, you are going down with me."
Win-Win or No Deal "We are going to win together."
I can make deposits of kindness and helpfulness into other people's ___________ _________ _________. "Emotional Bank Accounts or EBA"
its called __________: when you do something that helps the relationship? Deposit
Its called _________: when you do something that hurts the relationship? Withdrawal
Take small acts of _________ every day Kindness
A second deposit is to _____ ____ ____ ____. Treat people with kindness
A second withdrawal is to ____ ____. Be unkind
What is it called when you bankrupts the EBA? Breaking promises
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be loyal to the absent Avoid gossiping or backbiting
Set clear expectations Do not leave things fuzzy
Apologize If you are in the wrong, Done for yourself and not others
Forgive Learn to forgive but never forget, so that you do not keep hurting yourself the way you were hurt.
Created by: Trevmalone
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