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Ch. 31- On the Job
Review Chapter 31 - On the Job
| Question | Answer |
|---|---|
| When you schedule a client for a future visit before he or she leaves, this is referred to as ___. | Rebooking |
| Your ___ is considered the steady customers you serve on a regular basis. | Client base |
| Once the client has decided to buy a product, quit ___. | Selling |
| You must be ___ and familiar with the products when approaching a client to buy a product. | Confident |
| When you ___ a ticket, it is another name for upselling services. | Upgrade |
| You must increase your prices in order to increase your ___. | Income |
| A good method of estimating income and expenses. | Budget |
| Failing to pay back a loan. | Defaulting |
| Choosing a role model who has qualities you would like to develop helps ___ performance. | Improve |
| A ___ evaluation is feedback on your job performance. | Performance |
| In addition to your regular wages, your tips are reported as ___. | Income |
| Base pay + a % of sales is referred to: | Salary plus commission |
| The best and most reliable way to be paid in an entry level position is with an ___ wage. | Hourly |
| A job description should include duties and ___. | Responsibilites |
| Helping, pitching in, and sharing knowledge in the salon is referred to as being a ___ player. | Team |
| In any service business, putting clients first is ___. | Required |
| When searching for a salon position, it is important to find one that matches your ___. | Preferences |
| A new graduate will probably begin with an entry-level job that may not be your first ___. | Choice |
| What would be an important difference between cosmetology school and working in a salon? | Cosmetology school is a forgiving environment |