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Habit 4 SG
Think Win-Win
Question/ Term | Answer/ Defining Sentence |
---|---|
I can build effective relationships with people be working... | For their benefit as well as my own |
Unless other people win with you... | You don't truly win |
Win-Lose | "I'm going to beat you no matter what." |
Lose-Win | "I always get stepped on." |
Lose-Lose | "If I'm going down, you are going down with me." |
Win-Win or No Deal | "We are going to win together." |
I can make deposits of kindness and helpfulness into other people's ___________ _________ _________. When I do this, it is easier to make new friends and build strong relationships. | Emotional Bank Accounts or EBA |
What is it called when you do something that helps the relationship? | Deposit |
What is it called when you do something that hurts the relationship? | Withdrawal |
Do small acts of _________. | Kindness |
A second deposit is to? | Treat people with kindness |
A second withdrawal is to? | Be unkind |
What bankrupts the EBA? | Breaking promises |
Keep Confidences | When someone shares something with you in confidence, keep it that way. |
Be loyal to the absent | Avoid gossiping or backbiting |
Set clear expectations | Do not leave things fuzzy |
Apologize | If you are in the wrong, admit it now |
Forgive | Learn to forgive and forget so that you do not keep hurting yourself the way you were hurt. |