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Helping Skills
Helping skills
| Question | Answer |
|---|---|
| What are the basic ingredients of the helping relationship? (A, R, U, E, T, W, & G) | Acceptance, Respect, Understanding, Empathy, Trust, Warmth, and Genuineness |
| Acceptance | Letting them know that they are alright! |
| Respect | Treat everyone like humans. |
| Understanding | Take the time to make sure you see it from their point of view. |
| Empathy | Step into their shoes: I know how devastating and painful a job loss is. |
| Trust | Help them feel comfortable to share their thoughts and feelings, help them feel safe. |
| Warmth | Unconditional Positive Regard |
| Genuineness | Alignment between our emotional response and our behavior. |
| What are the essential helping skills? | (A, L, R, E, Q) |
| Attending | Being fully present and paying attention, TUNE IN |
| SOLER | squarely, open posture, lean toward, eye contact, stay relaxed |
| Listening | Hear not only the words, but the nonverbal messages too. |
| Reflecting | Not just parroting – it is processing what they have said so that they feel assured that you got the message. |
| Reflect _______ | by restating or summarizing the main point of what the client has said content |
| Reflect _______ | by including in this statement a feeling word that describes what you believe they are experiencing. feeling |
| When REFLECTING, avoid _________ and ________ their experience. | judgment; validate |
| Encouraging | This lets you know that you are listening and prompting them to keep going. |
| Questioning | Using Open- and Closed-end questions |
Created by:
eduktd
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