Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password

Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.

Question

How many additional services should you suggest during the 10-step consultation method?
no more than one
none
at least four
at least two
click to flip
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know

Question

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:
effective communication
reflective listening
the client consultation
a needs assessment
Remaining cards (14)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Chapter 4

Cosmetolgy

QuestionAnswer
How many additional services should you suggest during the 10-step consultation method? no more than one none at least four at least two no more than one
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as: effective communication reflective listening the client consultation a needs assessment reflective listening
What should you do if you find yourself at odds with a coworker? Ask other coworkers to take your side. Take things personally. Ignore the coworker. Seek help from someone you respect. Seek help from someone you respect.
When communicating with your coworkers, you should do all of the following EXCEPT: discuss your personal life treat everyone with respect be honest and sensitive remain objective discuss your personal life
When your clients are your peers, you should: freely use slang maintain a professional demeanor engage in gossip about mutual friends offer relationship advice maintain a professional demeanor
You should ask your clients how much time they want to spend on their hair each day as part of which step of the consultation method? Review the consultation Show and tell Review the client's lifestyle Determine and rate the client's preferences Review the client's lifestyle
New clients should be instructed to arrive _____ minutes early so they can complete the client intake form. 15 30 5 10 15
When working with older clients, as a general rule you should: address them by their first name keep the topics of conversation professional say yeah instead of yes focus the conversation on aging skin keep the topics of conversation professional
Which question should you ask when analyzing a client's hair? What at-home products do you use How would you rate the manageability of your hair on a scale Do you spend a great deal of time outdoors When was the last time you loved your hair What at-home products do you use?
What should you do first when completing the 10-step consultation method? Analyze the client's hair. Perform a needs assessment. Determine and rate the client's preferences. Review the intake form. Review the intake form.
When making recommendations to a client, which of the following is NOT an example of criteria you will base your suggestions on? lifestyle hair type face shape education education
Which of the following is NOT one of the practical steps for effectively communicating in the workplace? Take your temperature. Talk less, listen more. React instead of responding. Believe in yourself. React instead of responding.
To earn clients' trust and loyalty, you should always: be honest with them about how you are feeling introduce them to other people they may interact with in the salon offer them a discount give them a tour of the salon every time they visit introduce them to other people they may interact with in the salon
What is the last step of the 10-step consultation method? Show and tell. Discuss upkeep and maintenance. Review the intake form. Review the consultation. Review the consultation.
The _____ is the client's permanent progress record of services received, results, formulations, and products used during the service. client questionnaire consultation card client intake form service record card service record card
Created by: allisonnichole
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards