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Habit 4 Flashcards

QuestionAnswer
Thinking "Win-Win" is about building effective relationships with people by: Working for their benefit while you are working for your own benefit.
You cant win at life unless....? …other people win, too.
People who think: "Win-win or no deal", live by what two principles? Courage and Consideration
If your high on courage but low on consideration your attitude is? Win-Lose
If your low on courage and high on consideration your attitude is? Lose-Win
If you can't win then nobody wins, you get revenge; then your attitude is? Lose-Lose
If balance both courage and consideration then your attitude is? Win-Win
What is an Emotional Bank Account? A theoretical bank account where you make emotional deposits and withdrawals, instead of monetary ones.
Name two ways you can make a deposit into someone's emotional bank account: two of any of the following: Small acts of kindness, Keep promises, keep confidences, Be loyal to the absent, set clear expectations, Apologize, forgive
Created by: SGuzman2COM
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