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Habit 4 Study Guide
Think Win-Win
| Term | Definition |
|---|---|
| Habit 4 | Think Win-Win |
| SEE | -It is possible to win in such a way that others can win too. |
| DO | - Balance Courage with Consideration. -Make deposits in other people's Emotional Bank Accounts. |
| GET | -More "wins" in life and better relationships. |
| Balance Courage and Consideration | I can build effective relationships with people by working for their benefit as well as my own. |
| Win-Lose | -High on Courage and Low on Consideration -You can't win unless other people lose Ex: "Hey buddy, I just realized something. I don't need to outrun the bear. I just need to outrun you." |
| Lose-Win | -Low on Courage and High on Consideration - Insecure Ex: "Have your way with me. Everybody else does." |
| Lose-Lose | -Low on Courage and Consideration -If you can't win, nobody wins. You get revenge. Ex: "If I'm going down, you're going down with me." |
| Win-Win or No Deal | -High on Courage and Consideration -You're ready to walk away before someone loses, including yourself. Ex: "We're going to win together." |
| Courage and Consideration Matrix | Win-Lose, Win-Win or No Deal, Lose-Lose, and Lose-Win |
| Make Deposits in Other People's Emotional Bank Accounts | I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships. |
| Find Out What a Deposit Is for the Other Person. | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out. |
| Do Small Acts of Kindness. | If you want to make friends, take the initiative, be kind to others, and create connections while making deposits---both online and off. |
| Keep Promises. | Do what you say you're going to do. |
| Keep Confidences. | When someone shares something with you in confidence, keep it that way. |
| Be Loyal to the Absent. | Avoid gossiping or backbiting. Stick up for people. |
| Set Clear Expectations. | Don't leave things fuzzy. Then follow through on what's expected. |
| Apologize. | If you're in the wrong, admit it now. Don't wait. Making excuses instead of making things better turns into an even bigger withdrawal. |
| Forgive. | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Created by:
ladashayouman
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