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Habit 4 Study Guide

Habit 4 -Think win-win

QuestionAnswer
What is the main point of Module 11? To build effective relationships with people by working for their benefit as well as my own.
Win-Lose high on courage, low on consideration. you can't win unless other people lose.
Lose-win Low on courage and high on consideration. Always playing the victim.
Lose-Lose Low on courage and consideration. if you can't win, nobody else is allowed to either/willing to lose to make sure the other person doesn't win.
Win-Win or No Deal Balancing courage and consideration. Being willing to walk away before someone else loses instead of taking advantage of their mistake.
What is the main point of Module 12? Making deposits of kindness and helpfulness in other peoples emotional bank accounts makes it easier to make new friends and build strong relationships.
EBAs Emotional bank account, think of your relationships as bank accounts
Deposit Doing something that is kind or helps the relationship. (find out what is a deposit is for the specific person because everyone is different.)
Withdraw Doing something negative that hurts the relationship.
Small act of kindness Deposit, smiling at people and showing kindness helps to build relationships
Breaking a promise Withdraw, you should always stay true to your word.
Keeping Confidences/Being loyal to the absent Deposit, they help to build the friendship up and keep it strong. Nobody wants their friend gossiping about them, and if someone else is defend your friend like you would want someone to defend you.
Set clear expectations Don't leave things where they can get confused. Set expectations then follow through on what was discussed.
Apologize Deposit, if your in the wrong, waiting to apologize can do irreparable damage to a relationship, don't let your pride empty your relationships EBA
Forgive Deposit for your own EBA "Don't let yesterday hold your tomorrow hostage"
Created by: Kaylahayes4671
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