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Habit 4 Study Guide
Think Win-Win
| Question | Answer |
|---|---|
| Module 11 - Balance Courage and Consideration | Build effective relationships working for their benefit as well as my own. |
| Win - Win | Other people win with you |
| Win - Lose | Always trying to get ahead of others |
| Lose - win | Victim personality, looking for sympathy |
| Lose - Lose | If I can't win, nobody wins |
| Win-Win or No Deal | Win together |
| Courage and Consideration Matrix | |
| Lose - Win | High consideration / low courage |
| Lose - Lose | Low consideration and courage |
| Win - Lose | Low consideration / high courage |
| Win-Win or No Deal | High consideration and courage |
| Module 12 - Make Emotional Deposits | Deposits of kindness and helpfulness into other people's EBA |
| Find out what a deposit is for the Other Person | Otherwise it could be a withdrawal |
| Small Acts of Kindness is? | Treating people with kindness |
| What bankrupts the EBA? | Not keeping promises |
| Keep Confidences | Keep it confident |
| Be Loyal to the Absent | Avoid gossip / Stick up for people |
| Set Clear Expectations | Be clear and follow through |
| Apologize | Admit if you are wrong |
| Forgive | Don't let yesterday hold your tomorrow hostage |
Created by:
Nancy Chacon
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