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Habit 4 study guide
psychology for success
| Question | Answer |
|---|---|
| Think Win - Win | 1. Balance courage and consideration 2. Make deposits in other peoples Emotional Bank Accounts |
| Balance courage and consideration | Main Poing : Think Win-Win is about building effective relationships with people by wokring for their benefit while you are working for your own beneift |
| Win-Lose | " Im going to beat you no matter what"If you’re high on courage and low on consideration, you’re always trying to get ahead of others or be better than other people. You can;t win unless other people lose. |
| Lose-Win | “I always get stepped on.” If you’re low on courage and high on consideration, you’re insecure. You’re not brave enough to stick up for yourself |
| Lose-Lose | “If I’m going down, you’re going down with me.” If you can’t win, nobody wins. You get revenge. |
| Win-Win | “We’re going to win together.” Here you go for win-win or no deal. You’re ready to walk away before someone loses—including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. |
| Make deposits in other peoples Emotional Bank Accounts ( EBA) | Main Point:The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals) |
| Find out wgar a deposit is for the other person | what you think is a deposit for the other person may in fact be a withdrawal in their mind |
| Do small acts of kindness | A second deposit is to treat people with kindness. The opposite— the withdrawal—is to be unkind, discourteous, and disrespectful. |
| Keep promises | Nothing bankrupts the EBA faster—even if the account has a huge balance— than to break a serious promise Its very important to make good on your word |
| Keep confidences | When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about other people on social media. |
| Be loyal to the absent | Avoid gossiping or backbiting |
| Set clear expectations | Don;t leave things fuzzy. Ask questions for clearity |
| Apologize | If you’re in the wrong, admit it now Making excuses instead of making things better turns into an even bigger withdrawal. |
| Forgive | Learn to forgive and forget so that you don't keep hurting yourslef in the way you were hurt, |
Created by:
jetrandecker
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