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Habit 4 Study guide

Habit 4

TermDefinition
Win-Lose High on courage, low on consideration. You can't win unless other people lose.
Lose-Win Low on courage, high on consideration, you're insecure. Eager to please and reluctant to stand up for yourself.
Lose-Lose If you can't win, no one will. Envy and criticize others You don't care if others lose.
Win-win or No deal Balancing courage and consideration is the way to help others feel good and you to feel good too. Proactive patience
Do small acts of kindness Take the initiative, be kind to others, make connections.
Be loyal to the absent Avoid gossiping, stick up for people. If you hear someone bad mouthing a friend, speak up
Set clear expectations Don't leave things fuzzy, always follow through on what's expected.
Apologize and forgive If you're in the wrong, admit it now. Learn to forgive and forget.
Keep Promises Be careful before using the words, "I promise or I commit" Bankrupts a EBA fastest.
EBA Emotional Bank Account, exist in your online relationships and offline relationships. Use Habit 1 skill and pause before you press send
Deposit When you do something that helps the relationship. Find out what a deposit is, it could possibly be a withdrawal
Withdrawal When you do something that hurts the relationship.
Keep Confidences Be careful about what you spread around and what information you post on social media. When someone shares with you keep it private.
Created by: kdean4
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