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Module 4

Think Win-Win

Win-Lose High on courage and low on consideration. You can't win unless others lose.
Lose-Win Low on courage and high on consideration. These people tend to be doormats, letting others walk all over them.
Lose-Lose If you can't win, nobody wins. You bring others down and seek revenge.
Win-Win or No Deal This is a balance of courage and consideration. It helps others feel good and allows you to feel good, too. You're ready to walk away before someone loses- including yourself.
Emotional Bank Account The relationship you have with another person which keeps track of deposits and withdrawals that are made.
Find Out What A Deposit Is for the Other Person This is the idea that you have to determine what will be beneficial or detrimental to another person before being able to make deposits or withdrawals.
Example of a Deposit Do small acts of kindness.
Example of a Deposit Keep promises.
Example of a Deposit Keep confidences.
Example of a Deposit Be loyal to the absent.
Example of a Deposit Set clear expectations.
Example of a Deposit Apologize.
Example of a Deposit Forgive.
Created by: 4214602465219009
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