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Habit 4
| Term | Definition |
|---|---|
| Win-Lose | I'm going to beat you no matter what. |
| Lose-Win | I always get stepped on. |
| Lose-Lose | If I'm going down, you're going down with me |
| Do Small Acts of Kindness | A second deposit is to treat people with kindness |
| Keep Promises | Nothing bankrupts the EBA faster than to break a serious promise. |
| Keep Confidences | When someone shares something with you in confidence, keep it that way. |
| Be Loyal to the Absent | Avoid gossiping or backbiting. |
| Set Clear Expectations | Don't leave things fuzzy. |
| Apologize | If you're in the wrong, admit it now. |
| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |