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Module 4 Study Guide

Think Win-Win

TermDefinition
Win- Lose "I'm going to beat you no matter what." You're proud. You can't win unless other people lose. You're bold but cold unsympathetic, inconsiderate, unkind.
Lose-Win I always get stepped on." If you're low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself. You have a permanent victim mentality and you're always playing the victim.
Lose-Lose "If I'm going down then you're going down with me." If you can't win nobody wins. You get revenge. '
Win- Win or No Deal We're going to win together." You're ready to walk away before someone loses including yourself.
Find out what a deposit is for the other person. What you think is a deposit for the other may in fact be a withdrawal in their mind. Y9ou won't know unless you find out.
Do small acts of kindness A second deposit is to treat people with kindness.
Keep Promises Nothing bankrupts the EBA faster even if the account has a huge balance- than to break a serious promise.
Keep Confidence When someone shares something with you in confidence, kept it that way.
Be Loyal to the Absent Avoid gossiping or backbiting. If you bad-mouth someone, the people listening to you will wonder if you're doing the same to them behind their back.
Set Clear Expectations Don't leave things fuzzy. Follow through on what's expected.
Apologize If you're wrong admit it now. Don't wait.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: skukuch
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