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Tanna
Habit 4 Study guide
Term | Definition |
---|---|
Think Win-Win | Basic principle of successful life: Unless other people win with you, you don't truly win. |
Balance courage and consideration | I can build effective relationships with people by working for their benefits as well as my own. |
win-lose | high on courage, low on consideration, you're always trying to get ahead of others or be better than other people. |
lose-win | low on courage, high on consideration, you're insecure, always looking for sympathy, victim mentality, bury a lot of feelings, taken advantage of |
lose-lose | if you can't win, nobody wins. you put others down, you get revenge, |
win-win or no deal | you're ready to walk away before someone loses, including yourself |
win-lose | you can't win unless other people lose. example: "I'm going to beat you no matter what." |
lose-win | example: "Have your way with me. Everybody else does." "Poor me." |
lose-lose | example: "If I'm going down, you're going down with me." |
win-win or no deal | "we are going to win together." |
Make deposits in other people's emotional bank accounts | I can make deposits of kindness and helpfulness into other people's emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships. |
find out what a deposit is for the other person | what you think a deposit is for another person could in fact be a withdrawal in their mind |
do small acts of kindness | treat people with kindness the opposite would be unkind, discourteous, and disrespectful |
keep promises | make good on your word and be very careful before using the words "I promise" or "I commit" |
keep confidences | be careful about what you spread around about other people when someone shares something with you in confidence, keep it that way |
be loyal to the absent | avoid gossiping, stick up for people |
set clear expectations | don't leave things fuzzy. then follow through on what is expected. |
apologize | if in the wrong, admit it. making excuses instead of making things better turns into an even bigger withdrawal. |
forgive | learn to forgive and forget, don't hold grudges. |