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Tanna

Habit 4 Study guide

TermDefinition
Think Win-Win Basic principle of successful life: Unless other people win with you, you don't truly win.
Balance courage and consideration I can build effective relationships with people by working for their benefits as well as my own.
win-lose high on courage, low on consideration, you're always trying to get ahead of others or be better than other people.
lose-win low on courage, high on consideration, you're insecure, always looking for sympathy, victim mentality, bury a lot of feelings, taken advantage of
lose-lose if you can't win, nobody wins. you put others down, you get revenge,
win-win or no deal you're ready to walk away before someone loses, including yourself
win-lose you can't win unless other people lose. example: "I'm going to beat you no matter what."
lose-win example: "Have your way with me. Everybody else does." "Poor me."
lose-lose example: "If I'm going down, you're going down with me."
win-win or no deal "we are going to win together."
Make deposits in other people's emotional bank accounts I can make deposits of kindness and helpfulness into other people's emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships.
find out what a deposit is for the other person what you think a deposit is for another person could in fact be a withdrawal in their mind
do small acts of kindness treat people with kindness the opposite would be unkind, discourteous, and disrespectful
keep promises make good on your word and be very careful before using the words "I promise" or "I commit"
keep confidences be careful about what you spread around about other people when someone shares something with you in confidence, keep it that way
be loyal to the absent avoid gossiping, stick up for people
set clear expectations don't leave things fuzzy. then follow through on what is expected.
apologize if in the wrong, admit it. making excuses instead of making things better turns into an even bigger withdrawal.
forgive learn to forgive and forget, don't hold grudges.
Created by: 3904151729623556
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