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Habit 4 Study Guide

Flash Cards for Habit 4 - Think Win-Win

QuestionAnswer
Q: What are two ways to put "Habit 4 - Think Win-Win" into practice? A: Balance courage with consideration, and make deposits in other people's emotional bank accounts.
Q: Balance Courage with Consideration: "Think Win-Win" is about building effective relationships with people by working for ________ benefit while you are working for __________ benefit. A: their & your own
Q: Balance Courage with Consideration: See "It's possible to win in such a way that others can win too." Do "Balance courage and consideration, and make deposits in the emotional bank account." Get "_______________" A: More "wins" in life and better relationships.
Q: A basic principle of successful living is "You can't win at life unless other people _____________. A: win also
Q: Balance Courage with Consideration: According to the "Courage and Consideration Matrix" you are thinking Win-Lose if you are _________ on courage and __________ on consideration. A: high (courage) & low (consideration)
Q: Balance Courage with Consideration: Thinking Win-Lose, you can't win unless other people ________. A: lose
Q: Balance Courage with Consideration: According to the "Courage and Consideration Matrix" you are thinking Lose-Win if you are _________ on courage and __________ on consideration. A: low (courage) & high (consideration)
Q: Balance Courage with Consideration: Thinking Lose-Win, you chose to be a ___________ for others. A: doormat
Q: Balance Courage with Consideration: According to the "Courage and Consideration Matrix" you are thinking Lose-Lose if you are _________ on courage and __________ on consideration. A: low (courage) & low (consideration)
Q: Balance Courage with Consideration: Thinking Lose-Lose, If you _______win, then __________ wins. A: can't & nobody
Q: Balance Courage with Consideration: According to the "Courage and Consideration Matrix" you are thinking Win-Win if you are _________ on courage and __________ on consideration. A: high (courage) & high (consideration)
Q: Balance Courage with Consideration: Thinking Win-Win, you go for the win-win or ___________. A: no deal
Q: Make Deposits in Other People's Emotional Bank Accounts: The key to making friends is to deposit acts of __________ and __________ in their Emotional Bank Accounts. A: kindness & helpfulness
Q: Make Deposits in Other People's Emotional Bank Accounts: You have to find out what a deposit is for the other person, because what you may think is a deposit could be a _____________ in their mind. A: withdrawal
Q: Make Deposits in Other People's Emotional Bank Accounts: A second deposit is to treat people with ________. You should do _____________________. A: kindness & small acts of kindness
Q: Make Deposits in Other People's Emotional Bank Accounts: Nothing bankrupts an emotional bank account faster than ________ promises. You should always _________ promises. A: break & keep
Q: Make Deposits in Other People's Emotional Bank Accounts: If someone shares something with you in ____________, keep it that way. A: confidence
Q: Make Deposits in Other People's Emotional Bank Accounts: What does "Be loyal to the absent" mean? A: Avoid gossiping or backbiting. Stick up for people and if someone is badmouthing a friend, speak up.
Q: Make Deposits in Other People's Emotional Bank Accounts: You should always set clear __________. A: expectations
Q: Make Deposits in Other People's Emotional Bank Accounts: If you are in the wrong, ___________it and ___________. A: admit & apologize
Q: Make Deposits in Other People's Emotional Bank Accounts: Learn to ________ and _________ so that you don't keep hurting yourself the way you were hurt. A: forgive & forget
Q: Make Deposits in Other People's Emotional Bank Accounts: What are two rules for making deposits? A: 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take one or more deposits to make up for one withdrawal.
Created by: ksutton3
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