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Habit 4 Study Guide

PSYC

Balance Courage and Consideration build effective relationships with people by working for the benefit of both parties
Habit 4 you don't truly win if other people don't win with you
Win-Lose you win if others lose
Lose-Win constantly lose letting others win
Lose-Lose if they lose they bring people down with them
Win-Win or No Deal winning is winning with other people
Lose-Win don't stand up for yourself because you want to be liked
Lose-Win don't want trouble so you let people step on you
Lose-Lose you don't care if others lose
Lose-Lose you don't have the courage to stand up for yourself
Win-Lose you see life as a competition
Win-Lose you are bold but unkind
Win-Win or No Deal you balance courage and consideration
EBA Emotional Bank Account
Making deposits in other's EBA's this helps make new friends and build strong relationships
Find Out What a Deposit is for the Other Person sometimes what you think is a deposit could be a withdrawal
Do Small Acts of Kindness an effective way to deposit into a person's EBA
Keep Promises breaking promises breaks trust and bankrupts an EBA
Keep Confidences keep people who trust you
Be Loyal to the Absent avoid gossiping and backbiting
Set Clear Expectations be clear on what's expected then follow through on it
Apologize don't wait to admit when you're in the wrong
Forgive forgive and forget to start healing
Created by: syolanda
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