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Study Guide 4
Balance ______ and Consideration | Courage |
I can build effective relationships with people by working for their benefit as well as my own. True or False? | True |
Unless other people ____ with you, you don’t truly ___ | win |
Win-win or ________ live by courage and consideration | no deal |
Make Deposits in Other People’s ? | Emotional Bank Accounts (EBA) |
I can make ______ of kindness and helpfulness into other people’s EBA’s. | deposits |
When I do this it’s easier to make new friends and build strong relationships. True or False? | True |
Find out what a deposit is for the other person? What does this do? | More personal relationships, good communication |
Do small acts of kindness , Keep Promises | Friendly and reliable |
Keep Confidences , Be Loyal to the Absent | Trustworthy |
Set Clear Expectations | Boundaries |
Apologize, Forgive | Understanding and forgiving |