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Study Guide 4
| Balance ______ and Consideration | Courage |
| I can build effective relationships with people by working for their benefit as well as my own. True or False? | True |
| Unless other people ____ with you, you don’t truly ___ | win |
| Win-win or ________ live by courage and consideration | no deal |
| Make Deposits in Other People’s ? | Emotional Bank Accounts (EBA) |
| I can make ______ of kindness and helpfulness into other people’s EBA’s. | deposits |
| When I do this it’s easier to make new friends and build strong relationships. True or False? | True |
| Find out what a deposit is for the other person? What does this do? | More personal relationships, good communication |
| Do small acts of kindness , Keep Promises | Friendly and reliable |
| Keep Confidences , Be Loyal to the Absent | Trustworthy |
| Set Clear Expectations | Boundaries |
| Apologize, Forgive | Understanding and forgiving |