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habit 4
| Term | Definition |
|---|---|
| win-lose | high courage low consideration |
| lose-win | low courage high consideration |
| lose-lose | if you cant win nobody will (revenge) |
| win-win | balance courage and consideration |
| EBA | emotional bank account |
| Deposit: small acts of kindness | Withdrawal: being unkind, discourteous and disrespectful |
| Deposit: keeping promises | Withdrawal: Breaking them |
| Deposit: loyalty | Withdrawal: Gossiping or Backbiting |
| Deposit: clear expectations | Withdrawal: fuzzy expectations |
| Deposit: Apologize/Forgive | Withdrawal: Stubbornness |