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Habit 4 Study Guide

TermDefinition
Think Win-Win Building effective relationships with people by working for their benefit while you are working for your own benefit.
Win-Lose Always trying to get ahead of others or be better than other people.
Lose-Win Being insecure, always looking for sympathy and having a permanent victim mentality.
Lose-Lose If you can't win, nobody wins. Envy and criticize others. Put other people down and often yourself too.
Win-Win Balancing courage and consideration is the way to help others feel good and for you to feel good too.
Courage and Consideration People who think win-win or no deal live by this two principles.
EBA Emotional Bank Accounts, your relationship as a bank account in which you can make deposits and withdrawals, but in this case, the deposits and withdrawals are emotional.
Deposits Acts of kindness and helpfulness. Ex: Keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive.
Withdrawals Doing something that hurts the relationship.
Created by: seldac
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