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Habit 4
Think Win-Win
| Term | Definition |
|---|---|
| Win-Lose | “I’m going to beat you no matter what.” you’re high on courage and low on consideration |
| Lose-Win | “I always get stepped on.” you’re low on courage and high on consideration, you’re insecure |
| Lose-Lose | “If I’m going down, you’re going down with me.” you can’t win, nobody wins. You get revenge. |
| Win-Win | building effective relationships with people by working for their benefit while you are working for your own benefit. |
| Key to making friends. | MAKE DEPOSITS IN OTHER PEOPLE’S EMOTIONAL BANK ACCOUNTS (EBA) |
| Find Out What a Deposit Is for the Other Person | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won’t know unless you find out. |
| Emotional Bank Account | think about your relationship as a bank account, but in this case, the deposits and withdrawals are emotional. When you do something that helps the relationship, deposit. When you do something that hurts the relationship, that’s a withdrawal. |
| Deposit | Do small acts of kindness |
| How to come back from Big Withdrawls | Keep confidences, Be loyal to the absent, Set clear expectations, Forgive, Apologize |
Created by:
Agw1030
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