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Habit 4

Think Win-Win

TermDefinition
Win-Lose “I’m going to beat you no matter what.” you’re high on courage and low on consideration
Lose-Win “I always get stepped on.” you’re low on courage and high on consideration, you’re insecure
Lose-Lose “If I’m going down, you’re going down with me.” you can’t win, nobody wins. You get revenge.
Win-Win building effective relationships with people by working for their benefit while you are working for your own benefit.
Key to making friends. MAKE DEPOSITS IN OTHER PEOPLE’S EMOTIONAL BANK ACCOUNTS (EBA)
Find Out What a Deposit Is for the Other Person What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won’t know unless you find out.
Emotional Bank Account think about your relationship as a bank account, but in this case, the deposits and withdrawals are emotional. When you do something that helps the relationship, deposit. When you do something that hurts the relationship, that’s a withdrawal.
Deposit Do small acts of kindness
How to come back from Big Withdrawls Keep confidences, Be loyal to the absent, Set clear expectations, Forgive, Apologize
Created by: Agw1030
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