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Habit 4 Study Guide
psych
| Question | Answer |
|---|---|
| Win-Lose | Not winning unless other people lose |
| Lose-Win | Having a permenant victim mentality and always looking for sympathy |
| Lose-Lose | Putting yourself and others down. If you can't win, nobody wins |
| Win-Win or No Deal | Basic principle of successful living. Unless other people win with you, you don't truly win |
| Consideration is high, courage is low | Lose-Win |
| Consideration is low but courage is high | Win-Lose |
| Consideration and courage is low | Lose-Lose |
| Consideration and courage is high | Win-Win or No Deal |
| EBA's emotional bank deposits | When you do something that helps the relationship that's a deposit |
| Withdrawals | When you do something that hurts the relationship |
| Do Small Acts of Kindness | Treat people with kindness |
| Keep Promises | Make good on your word |
| Keep Confidences | Be careful with what you share with others and keep what is said in confidence to yourself |
| Be Loyal to the Absent | Avoid gossiping or backbiting |
| Set Clear Expectations | Don't leave things fuzzy; make it clear |
| Apologize | Admit when you're in the wrong |
| Forgive | Learn to forgive and forget so that you don't keep hurting yourself the way you were hurt |
| What are the seven bank deposits? | Do Small Acts of Kindness Keep Promises Keep Confidences Be Loyal to the Absent Set Clear Expectations Apologize Forgive |