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Habit 4 Flashcards
Think Win-Win
Question | Answer |
---|---|
Win-Lose | You can not win unless other people lose. |
Lose-Win | When you're low on courage and high on consideration, and allow people to take advantage of you. |
Lose-Lose | Nobody else can win unless you win; revenge is your goal. |
Win-Win | The balance between courage and consideration. When you're ready to walk away before someone else does. |
What is the key to making new friends? | Deposit acts of kindness and helpfulness in their Emotional Bank Accounts. |
What is to withdrawl? | To be unkind, discourteous, and disrespectful. |
Why is it important to find out what a deposit is for the other person? | Your thought of a deposit may be a withdrawal for the other person. |
What is a deposit that can create friendships, that is the opposite of withdrawal? | Small acts of kindness. |
Why must you be careful when you make a promise to a friend? | It takes a long time to rebuild an Emotional Bank Account. |
What is to keep confidences? | Keeping whatever is shared between you and that person only. |
What does it mean to be loyal to the absent ? | Avoiding gossiping and backbiting. |
What does it mean to set clear expectations? | To follow through on what is expected. |
How can you prevent a greater conflict? | By apologizing and avoiding excuses. |
Why is it healthy to forgive and forget? | Forgiveness keeps you from hurting yourself the way you were hurt. |