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Habit 4
Think Win-Win
Courage and Consideration Matrix | Win-Lose Lose- Win Lose- Lose Win-Win or No Deal |
Win-Lose | You are high on courage and low on consideration. You can't win unless other people lose. |
Lose-Win | You are low on courage and high on consideration. You're not brave enough to stick up for yourself. |
Lose- Lose | You are low in both courage and consideration. If you can't win then nobody wins. |
Win-Win or No Deal | You are high in both courage and consideration. You balance courage and consideration so that others feel good and you feel good as well. |
Emotional Bank Account Withdrawal | Something you do or say that can hurt the relationship |
Emotional Bank Account Deposit | Something you do or say that can help the relationship |
Deposit: Do small acts of kindness | Withdrawal: Be unkind, discourteous and disrespectful. |
Deposit: Keep Promises | Withdrawal: Break a serious promise. |
Deposit: Keep Confidences | Withdrawal: Sharing information that someone told you in confidence. |
Deposit: Be Loyal to the Absent | Withdrawal: Gossiping or bad mouthing someone while they are not around. |
Deposit: Set Clear Expectations | Withdrawal: Leaving things unclear and not following through with what is expected. |
Deposit: Apologize | Withdrawal: Making excuses for your behavior instead of making things right. |
Deposit: Forgive | Withdrawal: Getting even. |