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Habit 4 Flashcards

What is a Win-Lose? "I'm going to beat you no matter what".
What is a Lose-Win? "I always get stepped on and everybody takes advantage of me".
What is a Lose-Lose? "If I cannot win then you wont either".
What is a Win-Win? "we are all going to win together".
What is an Emotional Bank Account? Thinking of you're relationships as bank accounts in which you can make deposits and withdrawals.
What are the 7 good ways to make deposits into your EBA? 1. Be kind 2. Keep promises 3. Keep confidences 4.Be loyal to the absent 5. Set clear expectations 6. Apologize 7. Forgive
What are some things that can cause withdrawals in your EBA? Be unkind, break promises, not being able to keep secrets, gossiping, making excuses.
What is the first rule for making deposits in the Emotional Bank Account? A deposit is only a deposit if the other person sees it as one.
What is the second rule for making deposits in the Emotional Bank Account? It can take one or more deposits to make up for one withdrawal.
Created by: jiraheta0217
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