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Habit 4

Habit 4 Study Guide

TermDefinition
Module 11:Balance Courage and Consideration Main Point I can build effective relationships with people by working for their benefit as well as my own.
Win-Lose -"I'm going to beat you no matter what." -You can't win unless other people lose.
Lose-Win -"I always get stepped on." -You're not brave enough to stick up for yourself, you have a permanent victim mentality.
Lose-Lose -"If I'm going down, you're going down with me." -If you can't win, nobody wins.
Win-Win or No Deal -"We're going to win together." -You're ready to walk away before somebody loses, including your self."
Lose-Win (Courage and Consideration Matrix) -Bottom Right corner of the matrix -High in consideration but low in courage -You're eager to please and reluctant to stand up for yourself
Lose-Lose (Courage and Consideration Matrix) -Bottom Left corner -Low in courage and consideration -You don't care if other people lose, nor do you have the courage to stand up for yourself.
Win- Lose (Courage and Consideration Matrix) -Upper left corner of the matrix -You're low in consideration but high in courage -You want to be the best, even if it means stepping on others to get there
Win-Win or No Deal (Courage and Consideration Matrix) -Upper right corner of the matrix -You're high in courage and consideration -This takes proactive patience - Where you want to be in the matrix
Module 12: Make Deposits in others People's Emotional Bank Accounts(EBAs) Main Point I can make deposits of kindness and helpfulness into other people's emotional bank accounts. When I do this, its easier to make new friends and build strong relationships.
Find out what a deposit is for the other person -What you think to be a deposit may in fact be a withdrawal. -You won't know until you find out.
Do small acts of kindness -Treat people with kindness. -Take the initiative, be kind to others and create connections while making deposits.
Keep Promises -Breaking serious promises bankrupts EBAs. -Breaking promises means breaking trust with that person
Keep Confidences -When someone shares something with you in confidence, keep it that way. -It's not your business to tell.
Be loyal to the Absent -Avoid gossiping and backstabbing. Stick up for others when they're not around.
Set Clear Expectations -Don't leave things fuzzy. -Follow through with what's expected.
Apologize -If you're in the wrong, admit it. -Making excused instead of making things better turn into a bigger withdrawal.
Forgive -Learn to forgive and forget so you don't keep hurting yourself the way you were. -Don't let yesterday hold your tomorrow hostage.
Created by: vmiller2
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