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Habit 4
Study Guide
| Question | Answer |
|---|---|
| What does it mean to Think Win-Win? | Building effective relationships with people by working for their benefit while you are working for your own benefit |
| What is a win-lose mentality? | High on courage, low on consideration, you're always trying to get ahead of others or be better than other people |
| What is a lose-win mentality? | Low on courage, high on consideration, you're insecure. You have a permanent victim mentality |
| What is a lose-lose mentality? | You envy and criticize others. You put other people down (and often yourself, too) |
| What quote did Gandhi say? | We win justice quickest by rendering justice to the other party |
| College is about _____________. | Relationships |
| People who Think Win-Win or No Deal live by two principles, what are they? | Courage and Consideration |
| The Courage and Consideration Matrix can be broken down into what and how many categories? | Win-lose, win-win or no deal, lose-win, lose-lose |
| Having a high courage but low consideration is a ______? | Win-lose |
| Having a low courage and low consideration is a _______? | Lose-lose |
| Having a high courage and high consideration is a _______? | Win-Win or No Deal |
| Having a low courage and high consideration is a ______? | Lose-win |
| When you are eager to please and reluctant to stand up for yourself you often end up in a ____________ situation. | Lose-win |
| It's possible to win in such a way that what? | Others can win too! |
| What are the three principles for the see-do-get model? | Get, See and Do |
| What are some ways to understand the "Get" in the See-Do-Get Model? | More wins, faster and better solutions to problems, richer and more lasting relationships |
| What are some ways to understand the "See" in the See-Do-Get Model? | There is plenty for everyone, it's possible to win in a way that others win too, no one has to lose |
| What are some ways to understand the "Do" in the See-Do-Get Model? | Balance courage with consideration, be happy for the success of others, share credit and recognition, make deposits in other people's emotional bank accounts |
| How can you make Deposits in other people's emotional bank accounts? Give 5 examples | Find out what a deposit is for the other person, do small acts of kindness, apologize, forgive, keep confidences |
| Active listening has ____ Key Active listening skills. | 7 |
| What are the key listening skills in active listening? | Be attentive, ask open-ended questions, ask probing questions, request clarification, paraphrase, be attuned to and reflect feelings, summarize. |
| Summarizing, attuning to and reflecting feelings, paraphrasing, requesting clarification, asking probing questions, asking open-ended questions and being attentive are skills for what? | Active Listening |
| What are 8 examples of depositing into other people's emotional Bank Accounts? | Find out what a deposit is for the other person, do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive |
Created by:
Manly Collins
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