click below
click below
Normal Size Small Size show me how
Think Win win
Term | Definition |
---|---|
Balance courage and consideration | I can build effective relationships with people by working for their benefit as well as my own. |
Principles: courage and consideration | See: - There is plenty for everyone - It's possible to win in a way that others win too. - No one has to lose. Do: -Balance courage with consideration - Be happy for the successes of others. - Share credit and recognition. |
Principles: courage and consideration pt. 2 | Do: _-make deposits in other people's emotional bank accounts. Get: -More wins - Faster, better solutions to problems - Richer more lasting relationships. |
Courage and consideration matrix. | Win-Lose, Win-win or no deal, Lose-lose, Lose-win. |
Win- lose | " I'm Going to beat you no matter what." -Always trying to get ahead of others. -Can't win unless people lose. |
Win- winof no deal | " we're going to win no matter what." - Ready to walk away before someone loses, even yourself. -Balancing courage and consideration - where you want to be. |
Lose- Lose | " If i'm going down you're going down with me." - If you can't win no one can. -You put people down. - You envy and criticize others. |
Lose- win | " I always get stepped on." - Low on courage, High on consideration. - Not brave enough. - Say yes to fast. |
Make deposits on other people's emotional bank. | I can make deposits of kindness and helpfulness into other people's emotional bank accounts. when i do this, it's easier to make new friends and build strong relationships. |
Find out what deposit is for the other person. | - A deposit for the other person maybe a withdrawal in their mind. |
Do small acts of kindness. | - The opposite - the withdrawal would be unkindness. -Second deposit is to treat people with kindness. - Exist in both online and off line relationships. |
Keeping promises. | - Nothing breaks the EBA faster than breaking promises. - Be careful before using promise. -You break trust if you break promises. -people must see it to believe it. |
Keep confidence. | - Someone share with you in confidence, then keep it that way. -Be careful what you spread to people on social media. - spreading things can humiliate other people, or get you into trouble. |
Be loyal to absent. | - Avoid gossiping or backbiting. -Stick up for people. |
Set clear expectation. | - Don't leave things fuzzy. - Follow through with what is expected. |
Apologize | - If you are in the wrong admit it. - Don't wait -Making excuses turns into a bigger withdrawal. |
Forgive | - Learn to forgive. - Don't let your yesterday hold tomorrow hostage. - Getting or talking about other people's failings won't help you. |