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Habit 4 Study guide
| Term | Definition |
|---|---|
| Win-Lose | You don't consider yourself winning unless other people are losing in the process |
| Lose-win | You are okay with losing because you are fine with never succeeding, You are insecure |
| Lose-Lose | If you are losing you are going to make the other person lose with you. "if I can't win you can't either" |
| Win-Win or no deal | "were going to win together" You have the mindset that balances courage and consideration |
| Deposit | Depositing into someones emotional bank account means to do something that will strengthen the relationship |
| Withdrawal | To withdrawal from someones emotional bank account is to do something that will harm the relationship |
| Keep promises | not keeping a promise can bankrupt an EBA (emotional Bank Account) |
| Keep confidence | When someone tells you something in confidence, keep it that way. don't make them feel bad for what they tell you |
| Be loyal to the absent | avoid gossiping, don't talk about anyone if they aren't there to defend themselves |
| Set clear expectations | Don't leave things fuzzy, meaning tell people what you mean clearly so they won't get confused on what you meant |
| Apologize | Apologizing to people will help you out in the long run, because they know you won't make excuses for you mistake |
| Forgive | Forgive and forget, forgive today so it won't hold you hostage tomorrow. Not forgiving people will only make the hurt worse |
Created by:
mcentenio
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