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Habit 4 Study Guide
Term | Definition |
---|---|
Win - Lose | Low in consideration, High in courage. Be the best, forget everyone else. |
Win - Win or No Deal | High in both consideration and courage. Ready to walk away before someone loses. |
Find Out What a Deposit Is for the Other Person | Take time to know what makes another person happy. |
Do Small Acts of Kindness | Be kind, courteous, and respectful. Create connections with others and smile when someone walks past you. |
Keep Promises | Lies and broken promises break trust. Promises are big commitments so you have to do what you said you were going to do. |
Keep Confidences | What is said in confidence should never be shared with anyone else. Personal information being spread will not benefit anyone. |
Be Loyal to the Absent | Don’t talk about people behind their back. Stand up for friends when others are bad-mouthing them. |
Set Clear Expectations | Plan out what exactly is to be done so no one is confused on what to do. |
Apologize | Admit when you’re wrong and don’t make excuses for your behavior. Excuses turn into bigger withdrawals. |
Forgive | Forgive and forget in order to avoid hurting yourself the way you were hurt. |
Make Deposits in Other People's Emotional Bank Accounts (EBAs) | Deposits of kindness and helpfulness makes it easier to form new friends and build strong relationships. |