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Habit 4 Study Guide

TermDefinition
Win - Lose Low in consideration, High in courage. Be the best, forget everyone else.
Win - Win or No Deal High in both consideration and courage. Ready to walk away before someone loses.
Find Out What a Deposit Is for the Other Person Take time to know what makes another person happy.
Do Small Acts of Kindness Be kind, courteous, and respectful. Create connections with others and smile when someone walks past you.
Keep Promises Lies and broken promises break trust. Promises are big commitments so you have to do what you said you were going to do.
Keep Confidences What is said in confidence should never be shared with anyone else. Personal information being spread will not benefit anyone.
Be Loyal to the Absent Don’t talk about people behind their back. Stand up for friends when others are bad-mouthing them.
Set Clear Expectations Plan out what exactly is to be done so no one is confused on what to do.
Apologize Admit when you’re wrong and don’t make excuses for your behavior. Excuses turn into bigger withdrawals.
Forgive Forgive and forget in order to avoid hurting yourself the way you were hurt.
Make Deposits in Other People's Emotional Bank Accounts (EBAs) Deposits of kindness and helpfulness makes it easier to form new friends and build strong relationships.
Created by: cmcneal1
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