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Terms and Definition
Terms and Definitions
Term | Definition |
---|---|
Attitude | a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior. |
Channel | can be a written message, spoken words, or body language |
Communication | The ability to express oneself in such a way that that one is understood readily and clearly |
Compassion | A feeling of wanting to help someone who is sick or in trouble. |
Diplomacy | The skill of dealing with others without causing bad feelings |
Etiquette | An unwritten guideline or rule of behavior |
Nonverbal Communication | The act of giving or exchanging information without using spoken words |
Tact | The ability to do or say things without offending or upsetting other people |
Verbal Communication | The sharing of information by individuals through the use of speech |
Perception | The way you think about or understand someone or something |