click below
click below
Normal Size Small Size show me how
MAN3025
Ch 15
| Question | Answer |
|---|---|
| Blog | Online journal in which people write about whatever they want about any topic |
| Communication | The transfer of information and understanding from one person to another |
| Decoding | Interpreting and trying to make sense of a message |
| Downward Communication | Communication that flows from a higher level to a lower level |
| Encoding | Translating a message into understandable symbols or language |
| External Communication | Communication between people outside and inside an organization |
| Extranet | An extended intranet that connects internal employees with selected suppliers, customers and other strategic partners |
| Feedback | The receiver's expression of his reaction to the sender's message |
| Formal Communication Channels | Communications that follow the chain of command and are recognized as official |
| Grapevine | The unofficial communication system of the informal organization |
| Group Support Systems | Use of state-of-the-art computer software and hardware to help people work better together |
| Horizontal Communication | Communication that flows within and between work units; its main purpose is coordination |
| Informal Communication Channels | Communication that develops outside the formal structure and does not follow the chain of command |
| Information Overload | An overload that occurs when the amount of information received exceeds a person's ability to handle it or process it |
| Intranet | An organization's private, internal internet |
| Jargon | Terminology specific to a particular profession or group |
| Management by Wandering Around | Style of management whereby a manager literally wanders around the organization and talks with people across all lines of authority |
| Media Richness | Indication of how well a particular medium conveys information and promotes learning |
| Medium | The pathway by which the message travels |
| Message | The information to be shared |
| Multicommunicating | The use of technology to participate in several interactions at the same time |
| Noise | Any disturbance that interferes with the the transmission of a message |
| Nonverbal Communication | Message in a form other than the written of the spoken word |
| Receiver | The person for whom the message is intended |
| Semantics | The study of the meaning of words |
| Sender | The person wanting to share information |
| Spam | Unsolicited e-mail jokes and junk mail |
| Stereotype | A standardized mental picture resulting from oversimplified beliefs about a certain group of people |
| Telepresence Technology | High-def videoconference systems that simulate face-to-face meeting among users |
| Upward Communication | Communication that flows from lower levels to higher levels |