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MAN3025
Ch 13
| Question | Answer |
|---|---|
| Adjourning | One of five stages of forming a team; the stage in which members of an organization prepare for disbandment |
| Cohesiveness | The tendency of a group or team to stick together |
| Conflict | Process in which one party perceives that its interests are being opposed or negatively affected by another party |
| Constructive Conflict | Functional conflict that benefits the main purposes of the organization and serves its interest |
| Cross-Functional Team | A team that is staffed with specialists pursuing a common objective |
| Devil's Advocacy | Taking the side of an unpopular point of view for the sake of argument |
| Dialectic Method | The process of having two people play oppoising roles in a debate I order to better understand a proposal |
| Division of Labor | Arrangement of having discrete parts of a task done by different people |
| Formal Group | A group that is established to do something productive for the organization |
| Forming | The first of five stages of forming a team, in which people get oriented and get acquainted |
| Group | Two or more freely interacting individuals who share collective norms, goals and have a common identity |
| Group Cohesiveness | A "we feeling" that binds group members together |
| Groupthink | A cohesive group's blind unwillingness to consider alternatives. This occurs when group members strive for agreement among themselves for the sake of unanimity and avoid accurately assessing the decision situation |
| Informal Group | Group formed by people seeking friendship that has no officially appointed leader, although a leader may emerge from the membership |
| Maintenance Role | Relationship-related role consisting of behavior that fosters constructive relationships among team members |
| Negative Conflict | Conflict that hinders the organization's performanceor threatens its interests |
| Norming | One of five stages of forming a team; third stage in which conflicts are resolved, close relationships develop and unity and harmony emerge |
| Norms | General guidelines of behavior that most group members follow |
| Performing | The fourth stage of forming a team, in which members concentrate on solving problem and completing the assigned task |
| Programmed Conflict | Conflict designed to elicit different opinions without inciting people's personal feelings |
| Quality Circles | Small groups of volunteer workers and supervisors who meet intermittently to discuss workplace and quality-related problems |
| Role | A socially determined expectation of how an individual should behave in a specific position |
| Self-Managed Teams | Gourps of workers who are given administrative oversight for their task domains |
| Social Loafing | Tendency of people to exert less effort when working in groups than when working alone |
| Storming | Second stage of forming a team in which individual personalities, roles and conflicts within the group emerge |
| Task Role | Behavior that concentrates on getting the team's task done |
| Team | Small group of people with complimentary skills who are committed to a common purpose, goals, and approach to which they hold themselves mutually accountable |
Created by:
johnny1329
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