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MAN3025
Ch 10
| Question | Answer |
|---|---|
| Adaptive Change | Reintroduction of a familiar practice, the kind of change that has already been experienced within the organization |
| Benchmarking | A process by which a company compares its performance with that of high-performing organizations |
| Change Agent | A person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways |
| Incremental Innovations | The creation of products, services or technologies that modify existing ones |
| Innovative Change | Introduction of a practice that is new to the organization |
| Intervention | Interference in an attempt to correct a problem |
| Organization Development | A group of people who work together to achieve some specific purpose. |
| Proactive Change | Planned change, making carefully thought-out changes in anticipation of possible or expected problems or opportunities |
| Process Innovation | A change in the way a product or service is conceived, manufactured or dissiminated |
| Product Innovation | A change in the appearance or performance of a product or a service or the creation of a new one |
| Radical Innovations | New products, services or technologies that replace existing ones |
| Radically Innovative Change | Change involving a practice that is new to the industry |
| Reactive Change | Change made in response to problems or opportunities as they arise |
| Technology | All the tools and ideas for transforming material, data or labor into goods or services |