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Habit 4

Think Win-Win

TermDefinition
Win-Lose high on courage, low on consideration
Lose-Win low on courage, high on consideration
Lose-Lose low on courage, low on consideration
Win-Win or No Deal high on courage, high on consideration
Win-Lose example "I'm going to beat you no matter what"
Lose-Win example "Have your way with me. Everybody else does."
Lose-Lose example "If I'm going down, you're going down with me."
Win-Win or No Deal example "We're going to win together."
EBA Emotional Bank Account
EBA Deposit When you do something that helps the relationship.
EBA Withdrawal When you do something that hurts the relationship.
Deposit/Withdrawal Example Deposit: do small acts of kindness Withdrawal: to be unkind, discourteous, and disrespectful.
Deposit/Withdrawal Example Deposit: keep promises Withdrawal: break promises
Deposit/Withdrawal Example Deposit: keep confidences Withdrawal: spreading confidential information you promised to keep secret
Deposit/Withdrawal Example Deposit: be loyal to the absent Withdrawal: gossiping behind someone's back
Deposit/Withdrawal Example Deposit: apologize Withdrawal: making excuses
Deposit/Withdrawal Example Deposit: forgive Withdrawal: holding grudges
Created by: kathrynmott4
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