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Habit 4
Think Win-Win
Term | Definition |
---|---|
Win-Lose | high on courage, low on consideration |
Lose-Win | low on courage, high on consideration |
Lose-Lose | low on courage, low on consideration |
Win-Win or No Deal | high on courage, high on consideration |
Win-Lose example | "I'm going to beat you no matter what" |
Lose-Win example | "Have your way with me. Everybody else does." |
Lose-Lose example | "If I'm going down, you're going down with me." |
Win-Win or No Deal example | "We're going to win together." |
EBA | Emotional Bank Account |
EBA Deposit | When you do something that helps the relationship. |
EBA Withdrawal | When you do something that hurts the relationship. |
Deposit/Withdrawal Example | Deposit: do small acts of kindness Withdrawal: to be unkind, discourteous, and disrespectful. |
Deposit/Withdrawal Example | Deposit: keep promises Withdrawal: break promises |
Deposit/Withdrawal Example | Deposit: keep confidences Withdrawal: spreading confidential information you promised to keep secret |
Deposit/Withdrawal Example | Deposit: be loyal to the absent Withdrawal: gossiping behind someone's back |
Deposit/Withdrawal Example | Deposit: apologize Withdrawal: making excuses |
Deposit/Withdrawal Example | Deposit: forgive Withdrawal: holding grudges |